At Capcom's Online Store (http://shop.capcom.com/store/capcomus/DisplayStoreHomePage) they had a deal - pre-order the new Phoenix Wright game and get a free plush Phoenix.  I ordered two, one for me and one for my friend.

The game's release date came and went, nothing.  Unable to find a phone number for support, I contacted their support page.

After sending a couple of emails without a response, I received a message (sent to everyone who had pre-ordered I assume) saying they were sorry, and here was some compensation.

Unfortunately the compensation was useless - it was a 5% coupon code, only usable in November.  Why would I order something from them when I still had no way of knowing I would receive the first thing?

Anyway, they promised it would ship "early november".  Mid november hit, and I sent another email, with no response.  I sent another one, and they just told me, sorry it's backordered.  I sent another email asking if there was a reason it was backordered and when I could expect it.  Then, insultingly, I received THE SAME form letter telling me it was backordered.  The original email  they sent was still visible in the reply quote text, but they sent it to me again.

I then sent another email complaining about my email not being read.  And got no response.  I sent another, and four days later received an email saying that the game shipped.

I said, okay, finally.

I received it last week, but there were no plush toys.  Furious, I sent another email outlining how I've been wronged every step in the process and I demand compensation.  I sent another, and another.  I finally got a response- and it just said, be patient, the game shipped.  WELL YES.  It shipped.  I have it, but the order was NOT COMPLETE.

I caution everyone never to shop at the Capcom Online Store, or any Digital River run store again - and I caution Capcom to find a provider that can actually provide the service they promise.